Privacy Policy
Last updated 2026. By using this site or creating an account you agree to this policy.
1. Information we collect
When you create an account or place an order we collect your name, email address, phone number, shipping address, lab or company affiliation, selected payment method and order history. We also automatically collect basic technical information such as browser type, device, IP address and pages visited.
2. Email addresses
We store your email address to manage your account, confirm and invoice orders, send shipping updates and respond to support requests. We may also send you product updates, promotions and news. You can opt out of marketing emails at any time by replying or emailing complabssupport@gmail.com; we will still send messages needed to fulfill your orders.
3. Cookies and local storage
We use cookies and similar technologies (such as browser local storage) to keep you signed in, remember your cart, secure the site, and understand how the site is used so we can improve it. By using this site you consent to the use of cookies. You can block or delete cookies in your browser settings, but some features, such as sign-in and checkout, may not work.
4. How we use your information
We use your information to verify account eligibility, process and ship orders, send invoices, communicate with you, prevent fraud, comply with legal obligations, and improve our website and services.
5. Sharing
We do not sell your personal information. We share it only with service providers who help us operate the site and fulfill orders (such as hosting, email delivery, address lookup and shipping carriers), or when required by law or to protect our rights.
6. Data retention and security
We keep your information for as long as your account is active or as needed to fulfill orders, keep business records and meet legal requirements. We use reasonable safeguards to protect your data, but no method of transmission or storage is completely secure.
7. Your choices and rights
You may request access to, correction of, or deletion of your personal information by emailing complabssupport@gmail.com. Depending on your state of residence, you may have additional rights under state privacy laws.
8. Age restriction
This site is intended only for individuals 21 years of age or older. We do not knowingly collect information from anyone under 21.
9. Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page. Continued use of the site means you accept the updated policy.
10. Contact
Questions about this policy can be sent to complabssupport@gmail.com.